Contact Us
Whether you've spotted something out of date on one of our reviews, want clarification on a bonus term, or simply have a question about how we compare fastest payout online casinos in Canada, we're glad to hear from you. This page explains what Online Casino can help with, what we can't, and the best way to reach us depending on your question.
What we can help with
Online Casino is an independent research and comparison site covering online casinos available across Canadian provinces, with a particular focus on withdrawal speed, payment reliability and licensing standards. Readers typically contact us about:
- Corrections or updates to a casino review — bonus terms, payout times, or game libraries change, and we rely on reader tips to stay current
- Questions about how we rank and rate operators, including why a certain casino appears where it does in our comparison tables
- General questions about how Canadian online casino bonuses, wagering requirements or payment methods work
- Feedback on the site itself, including suggestions for casinos or topics we haven't covered yet
- Media or partnership enquiries related to our editorial process
What we can't help with
It's worth being clear about the limits of what a comparison site can do, since this trips up a lot of visitors:
- Account issues, deposits or withdrawals — Online Casino is not a casino operator. We don't hold player funds, process payments or have access to any casino's backend. If you're waiting on a withdrawal or have a locked account, you'll need to contact that specific casino's support team directly, using the channels listed on their own site.
- Bonus disputes — If a promotion didn't apply as expected, the operator's support team and their published terms and conditions are the right place to start, not us.
- Complaints requiring regulatory action — If you believe a licensed operator has treated you unfairly, the licensing body named in that casino's terms is the appropriate escalation point, not a third-party review site.
- Gambling harm support — If you or someone you know is struggling with gambling, please visit our Responsible Gambling page for resources and support options rather than waiting on an email reply from us.
Before you write to us
A few quick checks often save time on both sides:
- If your question is about how our ratings work or what goes into our reviews, check our About Us page first — it covers our research process in detail
- If your question relates to site usage, disclosures or the limits of our recommendations, our Terms and Conditions page may already answer it
- If you're asking about a specific casino's payout speed, payment method, or bonus terms, tell us which brand from our comparison table you mean — this lets us check and correct our information faster
- Include any relevant detail (which page you were reading, what looked wrong or unclear) so we can look into it properly rather than guessing
Our commercial relationships, briefly
Online Casino may earn a commission when readers click through to a casino and sign up. This applies across our comparison tables, including for the fastest payout operators we rank. Commission never decides ranking order or editorial rating — those are set by our own research criteria, not by what a casino pays us. If your enquiry relates to this, we're happy to explain how a specific listing was assessed.
Response times and what to expect
We read every message that comes in, but as a small editorial team we can't guarantee an instant reply, particularly for detailed research requests or corrections that need verifying against a casino's own terms before we update a page. Straightforward questions are usually quicker to answer than requests that involve checking current bonus terms or payout data, since those need confirming with the operator's own published information first.
Getting the most useful response
If you're contacting us about a specific concern, a little detail goes a long way:
| Your situation | What helps us respond faster |
|---|---|
| Outdated bonus or payout information | Name of the casino, the page you saw it on, and what's changed |
| Question about our rating methodology | Which casino or comparison you're asking about |
| General question about Canadian online casinos | As much context as possible — province, payment method, or type of game you're asking about |
| Site feedback or suggestions | What you'd like to see covered or improved |
If you're still deciding where to play, our current comparison of Canadian online casinos ranked by payout speed, licensing and bonus terms sits above this page — it's the fastest way to see how the operators we cover stack up before you reach out with a specific question.